Return & Refund Policy
At Crisper, customer satisfaction is our top priority. We aim to ensure that every customer receives high-quality products that meet their expectations. If you are not satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
• Return Window: You may return any unopened and unused packaged food items within 3 days of the delivery date.
• Condition: Items must be in their original packaging, sealed, and undamaged.
• Non-Returnable Items: Opened, damaged, or consumed items are not eligible for return for safety and hygiene reasons.
2. Exchange Policy
• Exchanges: We only replace items if they are defective or damaged upon delivery.
• Availability: If the same product is unavailable, we will offer a similar product or a refund.
3. Return Process
- Contact Us: Email our support team at info@crisper.com within the return window, including your order number and reason for the return.
- Shipping Instructions: Once approved, we will provide instructions on how to return the item.
- Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
4. Refund Policy
• Processing Time: Refunds are processed within 7–10 business days of receiving the returned item.
• Refund Method: Refunds will be issued to the original payment method.
• Shipping Fees: Original shipping charges are non-refundable, except in cases of order error or damaged product.
5. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery. Provide clear photos and details. We will promptly send a replacement or issue a full refund.
For any questions, please contact our customer service at info@crisper.com. Thank you for shopping with Crisper!