Shipping Policy

Welcome to Crisper! We’re committed to making your shopping experience as smooth, reliable, and satisfying as possible. Please read our shipping policy to understand how we deliver your favorite protein-packed meals straight to your door.

1. Shipping Coverage

• We currently deliver across Kuwait. If you’re located outside Kuwait, please contact us to explore possible delivery arrangements.

2. Order Processing Time

• Orders are processed within 1–2 business days.
• During high-demand periods or public holidays, processing times may take slightly longer. We’ll notify you of any unexpected delays.

3. Delivery Time

• Standard Delivery: Within 1–3 business days after processing.
• Same-day Delivery may be available in select areas—please check availability at checkout.
• Note: Delivery times are estimates and may vary depending on your location and external factors such as weather or traffic.

4. Shipping Fees

• Delivery fees are calculated at checkout based on your location and order size.

5. Order Tracking

• Once your order has been dispatched, you will receive a confirmation email or SMS with tracking information (if available) to monitor your delivery.

6. Product Condition & Shipping Issues

• All our products are delivered in temperature-controlled packaging to preserve freshness.
• If your order arrives damaged, partially defrosted, or incomplete, please contact us within 12 hours of delivery at info@crisper.com, including your order number and a photo of the issue.

7. Storage & Handling Upon Delivery

• Please ensure that someone is available to receive and immediately refrigerate or freeze the products upon delivery to maintain product safety.

8. Contact Us

• For questions or concerns about your delivery, please reach out to us at info@crisper.com.
• Thank you for choosing Crisper. We’re proud to serve you high-protein, ready-to-cook meals with care and quality.